Refund and Return Policy

                          

We gladly accept returns for unworn, unaltered, and unwashed items, with tags attached, within 14 days of receiving them. Please note that this return policy applies only to full-priced or sale items. Unfortunately, International purchases are not eligible for returns.

There will be No return/No exchange of all (60% off) Final sale items

EXCHANGE POLICY 

If you wish to exchange an item, we recommend reaching out to us first, as availability cannot be guaranteed. We encourage you to place a new order on rezobay.com for the item you desire to exchange. Upon receipt of your returned items, refunds will be processed within 4-5 business days. It's important to note that all refunds are subject to a 10% restocking fee on each item, except for size exchanges for the same style. If you intend to exchange for a different size, kindly specify the style, color, and size on the return form along with the reason for the return. For further assistance, please contact our customer service department at customerservice@rezobay.com.


RETURN PROCESS TIME

Once your online return request is submitted, it will take 1 business day to get approved. Returns are processed within 2-3 business days after your item(s) are received. Refunds take 3-5 business days to appear on your original payment mode.

ORDER CANCELLATION

You may cancel your order within 24 hours after your order is placed. After 24 hours our return and exchange policy will be applicable.

INTERNATIONAL SHIPPING

Please note:

International orders will not be refunded or returned.

PLEASE NOTE
If you decide to send your return with a carrier of your choice, we are not liable for any return packages that may be lost, damaged, or stolen in transit. Please keep a proof of postage and/or return tracking number when shipping your returns. To request a return go to our return portal located at https://rezobay.com/pages/return

Important Considerations

Please note: Your returned item(s) should reach our return center within 15 business days of approving your Return Request.

If you send your return using your own label, please issue it to our Returns Department at the following address:

RETURN ADDRESS

Rezobay Returns

2180 NW 99th Terrace

Pembroke Pines, FL 33024, USA

NEED HELP?

Email: customerservice@rezobay.com
Phone:  (786) 870-4983

Based on 323 reviews
93%
(299)
5%
(15)
2%
(5)
0%
(0)
3%
(10)

Not what I expected. Its a ok dress.

Absolutely love this dress! Comfortable, material is great and breathable. The colors are so pretty!

Cotton Knit 3/4 Sleeve Slit Neck Dress

The dresses are just beautiful... but run very small. I had to order two sizes up. I normal wear a L in misses but had to order an XXL. The customer service was great and I really appreciated there assistance with the exchanges.

M
Paradise Island Print Cotton Knit 3/4 Sleeve Ruffle Portrait Neck Dress
Maria Herrera
The colors, material and style is superb.

The color, material, and style is superb.

Taking it on a cruise

Lovely fit, soft material and love the patterns

Best Resort Wear Ever

Love the colors, the fit and the material

Love, Love, Love

Love the fit, love the fabric, love the quality workmanship. Already bought 3 more items.

This is a beautiful well made dress. I will be ordering more of your merchandise.

Lovely Tunic

I love this Tunic, Great color, Fit and quality!. I will be ordering more from Rezobay.

Is orange not gold

Suitable for a tropical Trick or Treat outfit. Is not a gold color but very orange. Contacted company 3 times to ask about an exchange or credit with no response. Will go in my charity bin.

Absolutely beautiful dress! Comfortable and true to size!

Love this dress it is exactly as it is described and I love it!

Love the Dress

The colors in this dress are so bright, beautiful and cheerful!! I love everything about it!

D
Elevato Print Dress with 3/4 Slit Sleeves Piping Portrait Neckline & Mock Zip Collar
Dori
Awesome print

Love this dress. Very flattering soft material. Always so fun getting a new pattern and color. Love love these

super cute I loved it

super cute I loved it

Great Dresses

Love this dresses the fit and material is so nice!

Valencia Blue Print Dress

Love this dress! Beautiful print and coloring - very tropical and Vacay feel! Wore it for Easter and it was perfect. Sizing is good - nice fit overall. Ordered the 3XL and it covered my tummy nicely. Great to wear out to church for lunch or a Shower. Will definitely be ordering another one!

I love it

I love your dress and the size was true to size so I was thrilled!

Classic cotton dress

Love the Rezobay dress. Its perfect for a night out with the beautiful floral pattern. Fits nicely without being to clingy. Beautiful colors for the spring and summer. Can't wait to wear it.

Comfortable and classy

I bought this in Navy and I love the fit and how soft it is.

Lovely Top

This top is adorable. Lots of compliments when wearing it. Comfy and looks nice for work or out to dinner.

Practically Perfect

This arrived a few days ago, and looks and feels great. It's a little loose (I may order a size down next time), but super comfortable and lots of compliments. What would made is absolutely perfect is pockets! (hint)

Gorgeous.

Beautiful print, true to size, arrived promptly. Just wish you offered petite sizes. Because of the borders, difficult to hem.

Super cute, however, I will need it to be taken up in length being I am only 5’3!!!

Best shirts

Have purchased multiple shirts from Rezobay over the years. Love the fit and patterns.