Refund policy
We gladly accept returns for items that remain unworn, unaltered, and unwashed, with tags attached, within 14 days after you receive. Please note that this return policy is applicable only to full-priced or sale items. Unfortunately International purchases are not eligible for returns.
EXCHANGE POLICY
If you wish to exchange an item, we recommend reaching out to us first, as availability cannot be guaranteed. We encourage you to place a new order on rezobay.com for the item you desire to exchange. Upon receipt of your returned items, refunds will be processed within 2-3 business days. It's important to note that all refunds are subject to a 10% restocking fee on each item, with the exception of size exchanges for the same style. If you intend to exchange for a different size, kindly specify the style, color, and size on the return form along with the reason for return. For further assistance, please contact our customer service department at customerservice@rezobay.com .
RETURN PROCESS TIME
Once your online return request is submitted, it will take 1 business day to get approved. Returns are processed within 2-3 business days after your item(s) are received. Refunds take 3-5 business days to appear on your original payment mode.
ORDER CANCELLATION
You may cancel your order within 24 hours after your order placed. After 24 hours our return and exchange policy will be applicable.
INTERNATIONAL SHIPPING
Please note:
International orders will not be refunded and returned.
PLEASE NOTE
If you decide to send your return with a carrier of your choice, we are not liable for any return packages that may be lost, damaged or stolen in transit. Please keep a proof of postage and/or return tracking number when shipping your returns. To request a return go to our return portal located at https://rezobay.com/pages/return
Important Considerations
Please note: Your returned item(s) should reach our return center within 15 business days of approving your Return Request.
If you send your return using your own label, please issue it to our Returns Department at the following address:
RETURN ADDRESS
Rezobay Returns
16850 Collins Avenue.
Suite # 112699,
Sunny Isles Beach, Fl 33160
Need help?
Email: customerservice@rezobay.com
Phone: (786) 870-4983